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Patient Experience Survey

The Toronto Western Family Health Team (TW FHT) created a Patient Experience Survey to help us understand how to serve our patients in a better way. We launched the online version of this survey in 2015. Each patient is emailed this survey no more than once a year.

Thank you to those of you who have helped us in our effort to understand how we can improve the care and service you receive by completing this survey. Your feedback is valuable to us and will be used to improve how we provide care to patients and families. At TW FHT, our priority is to provide the safest, highest quality care along with the best patient experience possible.

Patient Experience Survey Dashboards

Bathurst

Oct to Dec 2018 Jul to Sep 2018 Apr to Jun 2018 Jan to Mar 2018
Oct to Dec 2017 Jul to Sep 2017 Apr to Jun 2017

Garrison Creek

Oct to Dec 2018 Jul to Sep 2018 Apr to Jun 2018 Jan to Mar 2018
Oct to Dec 2017 Jul to Sep 2017 Apr to Jun 2017

The TW FHT Patient Journey

The graphics below show the “TW FHT Patient Journey.” We created this image using your own thoughts and experiences at each step of your journey with us, from making an appointment, to arriving at the clinic, to the appointment itself. The quotes come from your responses on the Patient Experience Survey over the last year (April 2017 to March 2018).